Return Policy
Overview
We want you to be completely satisfied with your experience on our website. This Return Policy outlines the terms and conditions for returns and refunds.
Digital Content
Since we primarily provide informational content and guides about growing herbs in small spaces, most of our offerings are digital in nature. Digital content, once accessed, is generally not eligible for return or refund.
Physical Products
If we offer physical products in the future, the following terms will apply:
- Items must be returned within 30 days of purchase
- Products must be in original condition and packaging
- Proof of purchase is required
Refund Process
To request a refund, please contact us through our contact page with your order details and reason for return. We will review your request and respond within 5-7 business days.
Refund Methods
Refunds will be issued to the original payment method used for the purchase. Processing times may vary depending on your payment provider.
Non-Refundable Items
The following items are not eligible for return or refund:
- Digital downloads and content
- Customized or personalized items
- Items damaged due to misuse
Shipping Costs
Original shipping costs are non-refundable unless the return is due to our error. Return shipping costs are the responsibility of the customer unless otherwise stated.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.
Contact Us
If you have questions about returns or refunds, please contact us through our contact page. We're here to help resolve any issues.